General Product Information
Are your products washable?*
Any washable Creative Kids products clearly state “washable” on the product packaging.
Note: Products are only washable on clothing items that can be laundered. We do not recommend using Creative Kids products on non-launderable items or on porous surfaces.
I have your Creative Kids modeling clay. Can this item be baked? Will it dry out?
CreativeKids Modeling Clay should not be baked.
It will dry out eventually once it has been removed from its original packaging.
How long do your products last? Are they safe to use after being stored for a long time?
Perishable items (markers,dough, paint, etc.) generally have a shelf life of up to 2 years and a usefullife of up to one year once the packaging has been opened.
Non-perishable items such as crayons & coloredpencils do not generally go bad, but may lose some of their function over timeand may become discolored.
Do you make any products for toddlers?
Creative Kids does not currently manufacture any products for children age 1-3 other then wooden puzzles
All of our products are tested to an appropriate age range of
3+ or higher.
Our puzzles are tested at 2+
My craft paints have dried out. Can I add water to them?
Adding water to dry paints will not make them usable.
If I am missing the instruction sheet for a product, where can I get a replacement?
Please submit a customer inquiry form and have the product or item number handy so that we can provide you with the correct instructions for your product.
Note: Not all product instructions are kept on file.If your product is more than several years old, we may not be able to provide instructions.
Do you have a recycling program for empty markers?
We currently do not have a proprietary recycling program.
However, plastic products are generally accepted by most community recycling programs.