General Product Information

Are your products washable?*

Any washable Creative Kids products clearly state “washable” on the product packaging.

Note: Products are only washable on clothing items that can be laundered. We do not recommend using Creative Kids products on non-launderable items or on porous surfaces.

I have your Creative Kids modeling clay. Can this item be baked? Will it dry out?

CreativeKids Modeling Clay should not be baked.

It will dry out eventually once it has been removed from its original packaging.

How long do your products last? Are they safe to use after being stored for a long time?

Perishable items (markers,dough, paint, etc.) generally have a shelf life of up to 2 years and a usefullife of up to one year once the packaging has been opened.
Non-perishable items such as crayons & coloredpencils do not generally go bad, but may lose some of their function over timeand may become discolored.

Do you make any products for toddlers?

Creative Kids does not currently manufacture any products for children age 1-3 other then wooden puzzles
All of our products are tested to an appropriate age range of
3+ or higher.
Our puzzles are tested at 2+

My craft paints have dried out. Can I add water to them?

Unfortunately, No.
Adding water to dry paints will not make them usable.

If I am missing the instruction sheet for a product, where can I get a replacement?

Please submit a customer inquiry form and have the product or item number handy so that we can provide you with the correct instructions for your product.
Note: Not all product instructions are kept on file.If your product is more than several years old, we may not be able to provide instructions.

Do you have a recycling program for empty markers?

We currently do not have a proprietary recycling program.
However, plastic products are generally accepted by most community recycling programs.

Product Safety & Ingredients

Are your products non-toxic?

Yes. The formulas for all CreativeKids art materials and toys are reviewed by a Board Certified toxicologist at aCPSC approved third party lab for both short and long term toxicologicalhazards.
This process helps ensure that the production itemsare non-toxic.
Packaging for these products contains the statement "Conforms to ASTM D4236."

Do any of your products contain gluten?

Our Creative Kids Kiddy Dough contains gluten.
Other Creative Kids products are not designated gluten-free or made in gluten-free environments and there is a possibility that cross-contamination may occur.

Where can I find an ingredients list for one of your products?

Creative Kids does not offer detailed ingredient listings for our products.
If you have a specific ingredient question, please submit a customer inquiry form through our website and we will contact you as soon as possible.

Where can I find the MSDS for your products?

Please submit a customer inquiry form with the product information included.

How & Where to Purchase

Where can I buy your products?

Creative Kids products canbe found at national retailers such as Target, Dollar General, Michaels, HobbyLobby, Dollar Tree, and also at
Note: We are unable to provide specific retailer locations and cannot guarantee local inventories.

Can I purchase crayons, markers and colored pencils individually? I only need a single color.

All of our products are manufactured for packs or kits and are not available for sale individually.
However, if you are interested in purchasing individual colors, you can request a quote for a custom order - please note that custom manufacturing orders start at $25,000.

I am missing items from a product I just purchased. What can I do?

Please submit a customer inquiry form, and a customer service representative will reach out as soon as possible.

I am not satisfied with my current purchase. How do I get a refund?

Please submit a customer inquiry form and a customer service representative will reach out as soon as possible to see if we can find a resolution

I have a Creative Kids product and would like to purchase replacement parts.

Unfortunately, we do not provide separate replacement parts for purchase.

Promotions and Coupons

Does your company offer coupons or samples?

The best way to keep informed of promotions and coupon offers is to like our Facebook page, and signup to our newsletter on

Do you have any product or company merchandise (t-shirts, hats, stickers) available?

Creative Kids does not manufacture any promotional merchandise at this time.

Inventor Relations

How do I submit a product idea or invention for consideration?

Creative Kids does not accept unsolicited ideas from the general public.

We do, however, have a process for receiving and reviewing inventions from outside companies.

If you would like to submit an idea for consideration, you will need to submit a letter, on company letterhead, toInventor Relations C/O Creative Kids Inc. introducing your company and youridea.

Inventor Relations will then contact you to completeand sign a Nondisclosure and Confidentiality Agreement.

Once this step has been completed, you will becontacted to move the process along further.

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