Q: Are your products washable?*
A: Any washable Creative Kids products clearly state "washable" on the product packaging.
Note: Products are only washable on clothing items that can be laundered. We do not recommend using Creative Kids products on non-launderable items or on porous surfaces.
Q: I have your Creative Kids modeling clay. Can this item be baked? Will it dry out?
A: Creative Kids Modeling Clay should not be baked.
It will dry out eventually once it has been removed from its original packaging.
Q: How long do your products last? Are they safe to use after being stored for a long time?
A: Perishable items (markers, dough, paint, etc.) generally have a shelf life of up to 2 years and a useful life of up to one year once the packaging has been opened.
Non-perishable items such as crayons & colored pencils do not generally go bad, but may lose some of their function over time and may become discolored.
Q: Do you make any products for toddlers?
A: Creative Kids does not currently manufacture any products for children age 1-3.
All of our products are tested to an appropriate age range of 3+ or higher.
Q: My craft paints have dried out. Can I add water to them?
A: Unfortunately, No.
Adding water to dry paints will not make them usable.
Q: If I am missing the instruction sheet for a product, where can I get a replacement?
A: Instruction Sheets can be found in our Customer service section under the "Missing Manual" tat
Note: Not all product instructions are kept on file. If your product is more than several years old, we may not be able to provide instructions.
Q: Do you have a recycling program for empty markers?
A: We currently do not have a proprietary recycling program.
However, plastic products are generally accepted by most community recycling programs.
Q: Are your products non-toxic?
A: Yes. The formulas for all Creative Kids art materials are reviewed by a Board Certified toxicologist at a CPSC approved third party lab for both short and long term toxicological hazards.
This process helps ensure that the production items are non-toxic.
Packaging for these products contains the statement "Conforms to ASTM D4236."
Q: Do any of your products contain gluten?
A: Yes. Our Creative Kids Kiddy Dough contains gluten.
Other Creative Kids products are not designated gluten-free or made in gluten-free environments and there is a possibility that cross-contamination may occur.
Q: Where can I find an ingredients list for one of your products?
A: Creative Kids does not offer detailed ingredient listings for our products.
Q: Where can I buy your products?
A: To find a local retailer/ distributer, please
Note: We are unable to provide specific retailer locations and cannot guarantee local inventories.
Q: Can I purchase products directly from your company and/or through the website?
A: Creative Kids is a wholesaling company offering wholesale pricing only.
A minimum purchase of $25,000 qualifies for wholesale pricing.
Note: All products must be purchased in case lot quantities.
We do not currently offer products for sale directly through our brand websites and apologize for the inconvenience.
Q: If I can't find a particular product on your website or at my local store, how can I find out if it's still being produced?
A: Please call us at 800-XXX-XXXX and have the product or item number available.
Q: I want to carry/sell your products. How do I become a retailer?
A: To Distribute Creative Kids products, please fill out the necessary Distribution/sales form.
Q: Can I purchase crayons, markers and colored pencilsindividually? I only need a single color.
A: All of our products are manufactured for packs or kits and are not available for sale individually.
However, if you are interested in purchasing individual colors, you can request a quote for a custom order - please note that custom manufacturing orders start at $50,000.
Q: Are refills available for your products?
A: Refills are available for select Creative Kids items.
Please call us at 800-XXX-XXXX to place orders for the following items:
Q: I am missing items from a product I just purchased. What can I do?
A: Please fill out a customer service form, and we will get back to you as soon as possible.
Q: I am not satisfied with my current purchase. How do I get a refund?
A: Please fill out our customer service form and a customer service representative will get back to you as soon as possible.
Q: I have a Creative Kids product and would like to purchase replacement parts. Where can I buy those?
A: Unfortunately, we do not provide separate replacement parts for purchase.
Q: Does your company offer coupons or samples?
A: The best way to keep informed of promotions and coupon offers is to like our Facebook page.
Follow us at https://www.facebook.com/Creative Kids crafts
Q: I recently saw a free sticker offer? Is that offer still available?
Q: Do you have any product or company merchandise (t-shirts, hats, stickers) available?
A: Creative Kids does not manufacture any promotional merchandise at this time.